Score of 1-5; Were you acknowledged within a reasonable amount of time upon approaching the counter?

Score of 1-5; Was the cafe clean? (floors, tables, counters, etc) Was the pastry case clean and well stocked (considering the time of day)?

Score of 1-10; Employee was helpful when ordering, answered questions, and asked appropriate ones to ensure a proper order

Score of 1-20; Were you greeted in a friendly manner with good eye contact & smiles? Was there an overal positive attitude & experience?

Score of 1-10; Hair pulled back, HG shirt OR apron, name tag is visible, jeans, black pants, etc (NOT sweats)

Score 1-20; Temperature correct, taste is well balanced, visually appealing presentation

Score 1-20; Order taken prompty, drink & food prepared efficiently & within a reasonable time & items were accurate to order placed

Score 1-10; Staff seemed knowledgable about the menu, was able to answer questions; overall welcoming enviroment